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Warranty Policy

Last Updated: April 2024

Coverage Overview

NORA vehicles are covered by a manufacturer's warranty as per the terms and conditions specified in the separate Warranty Certificate provided at the time of delivery. The warranty coverage, duration, and terms shall be as determined by the Company's technical team and communicated to the Applicant at or before the time of delivery.

Manufacturing Defects

The warranty typically covers manufacturing defects and workmanship issues, subject to the exclusions and conditions mentioned in the Warranty Certificate. Post-sale claims shall only be entertained during the warranty period and must be made in accordance with the warranty terms and procedures as provided by the technical team.

Exclusions

The warranty does not cover damages arising from:

  • Accidents, misuse, or negligence
  • Unauthorized modifications or repairs
  • Normal wear and tear
  • Failure to perform recommended maintenance
  • Use of non-genuine parts or accessories
  • Damage during transportation arranged by the Applicant

Limitations of Liability

The Company's obligations under warranty are limited to repair or replacement of defective parts as specified in the Warranty Certificate, and the Company shall not be liable for any indirect, incidental, consequential, or special damages including but not limited to loss of profits, loss of business, or loss of opportunity.

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